Product rotation on crossing conveyer

Why does my crossing conveyer rotate the product by 90 degrees when going from left to back? It enters in one orientation and leaves in another orientation. And how do I fix it? Because there is no retain orientation for this type of conveyer and if I try to check the retain offset, the products start flying in the air.

Probably best to contact the technical support team and send them an example simulation file.

Thank you for the response. I will try to contact them and let them know about the issue.

Can you share your simulation file? Hard to determine what’s going wrong without it