Product not riding on spiral conveyor

I’ve had this problem for some time, but always had a work around. Now I am stuck and my work around isn’t working.

I have a layout with a sorter to a number of down spirals (see image). Some of the products do not ride on the spiral, but instead jump out into the air. In the past, I would make the spiral the next size larger, run the sim, stop the sim, change it back to the size I want and it would correct itself.

In the image below, that routine worked for a few of them that are current correct. I have two (purple and dark green boxes) that will not update. I have tried a reboot and saves, but nothing changes the state. I moved the box to a different spiral and the problem moves with it.

I didn’t try moving it to one that is already working as I didn’t want to mess with those, but that might be my next move. This program is frustrating as doing the same thing twice provides different results…

Any suggestions…

Hi jjenkins, can you share your VC file?

Could you try deactivating the property “RetainOffset” of your spiral conveyors?

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I was working on cleaning up the file so I could share it, but this worked (retain offset). Thanks very much for the help!

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