How to make the product interact with the system

Hello,
I was modeling a system where I have imported a SolidWorks model from a real system and I gave it an specific behavior, so there is a part that works as a vertical conveyor. I have created all the signals, servos, etc. And it seems to work fine.
My problem is that I want that vertical conveyor to elevate a product, but I dont know how. I’ve tried to create the geometry of the product with different types of physics (box, precise, cinematics, inPhysics…). But it always do the same, the geometry of the conveyor goes through the product.
Thank you in advance.

Hello, please upload the .vcmx file.
Regards, msd