In the video, you are told to go to community.visualcomponents.net to submit and access support tickets.
As of 11.10.2018, you should now use the new support site.
New Support Site
www.support.visualcomponents.com
To submit a new ticket
https://support.visualcomponents.com/new-ticket
You can also submit a ticket by emailing VC Support
NB! The old URL will be active for a while, but eventually it will link to the new support site.